Return and refund policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return your item(s) within 14 days of receipt for a refund or exchange, subject to the conditions below.

This policy is in accordance with your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Right to Cancel (Cooling-Off Period)

Under UK law, you have the right to cancel your order for any reason within 14 calendar days from the day after you receive your goods.

To exercise your right to cancel:

· Notify us in writing (email or letter) within 14 days of receipt.

· Return the item(s) to us in accordance with the return procedure below.

2. Conditions for Return

To qualify for a full refund or exchange:

· Items must be returned within 14 days of receipt.

· Items must be unused, unworn, and in their original condition and packaging.

· All labels, tags, and any accessories must be intact.

· Include a note with your full name, order number, and whether you are requesting a refund or exchange.

3. Personalized and Engraved Items

Personalised items (including engraved products) are not eligible for a full refund unless faulty or incorrect, as permitted by law. If returned for non-fault reasons:

· A flat £8.00 deduction will apply to cover engraving or customization costs.

· This deduction will be taken from your refund amount.

This does not affect your statutory rights in the case of a faulty or misdescribed item.

4. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or not as described:

· Please notify us within 7 days of receipt.

· We will offer a full refund, exchange, or replacement at no cost to you, including return postage.

· Photographic evidence may be requested to process your return swiftly.

5. How to Return an Item

Please return your item(s) to:

[Your Returns Address]
R.RAIKMOS
Suite 104, Rye House, 161 High Street, Ruislip,Middlesex
HA4 8JY
United Kingdom

Include the following:

· Your name

· Order number

· Reason for return

· Whether you’d like a refund or an exchange (include preferred size/item if applicable)

We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

6. Refunds

· Refunds are issued to your original payment method within 5–10 working days of receiving the returned item(s).

· We will refund the full item cost, including standard delivery fees where applicable.

· Upgrade delivery costs (e.g. express or next-day shipping) are non-refundable, unless the item is faulty.

· Refunds for personalised items will have £8.00 deducted, unless faulty.

7. Return Shipping Costs

· You are responsible for return postage unless the item is faulty or incorrectly supplied.

· If you are exchanging an item, we will cover the cost of sending the replacement back to you.

8. Your Legal Rights

This policy does not affect your statutory rights under UK law.

For more information on your rights, visit:
https://www.gov.uk/consumer-protection-rights

9. Contact Us

If you have any questions or concerns, please contact our customer service team:

r.raikmos@gmail.com 
Monday–Friday, 9am–5pm (GMT)

R.Raikmos is committed to providing quality products and excellent customer service. Thank you for shopping with us.