Shipping policy

Last updated: 26 August 2025

At R.RAIKMOS, we aim to dispatch and deliver your order as quickly and reliably as possible. This Shipping Policy outlines our delivery options, estimated timeframes, costs, and important terms that apply to your order.

Dispatch Times

· We aim to dispatch all orders within 1–2 working days after payment has been received.

· Orders placed on weekends or UK public holidays will be processed the next working day.

Please note that personalised or made-to-order items may take slightly longer. Specific lead times will be displayed on the product page.

UK Delivery Options

We offer the following UK delivery options:

Delivery times are estimates and not guaranteed.

International Shipping

We currently ship to selected international destinations.

· International deliveries may be subject to customs processing and delays beyond our control.

· Import duties, taxes, or handling fees may apply and are the responsibility of the customer.

Order Tracking

All express and tracked services include tracking. Once dispatched, you will receive an email with a tracking number and link to follow your order’s journey.

If you have not received tracking details, please check your spam/junk folder or contact us.

⏱ Delivery Delays

We are not liable for delays caused by courier services, extreme weather, industrial action, or events beyond our control.

If your order is significantly delayed (e.g. more than 10 working days beyond the estimated timeframe), please contact us and we’ll do our best to help.

Missed Deliveries & Incorrect Addresses

· Please ensure your shipping address is correct before completing your order. We are not responsible for failed deliveries due to address errors.

· If your order is returned to us as undeliverable, we will contact you to arrange redelivery. Additional shipping charges may apply.

Lost or Missing Orders

If your order has not arrived within 10 working days of the estimated delivery date (UK), please contact us. We will investigate and, if necessary, arrange a replacement or refund.

For international orders, please allow up to 25 working days before contacting us about a missing parcel.

Returns Due to Delivery Issues

If your parcel is returned to us due to non-collection or incorrect address details, we will contact you to reship the item. Additional postage charges may apply.

See our Returns & Refund Policy for more information on return eligibility.

Contact Us

If you have any questions about your delivery, don’t hesitate to contact us:

Email: r.raikmos@gmail.com
Business Hours: Monday–Friday, 9am–5pm (UK time)

⚖️ Your Legal Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. For more information, visit:
https://www.gov.uk/consumer-protection-rights